Cancellation Policy - Altitude Transportation

Altitude Transportation Cancellation Policy

General Policy To provide the highest quality of service and ensure availability for all our clients, Altitude Transportation operates on a strict cancellation policy. By booking a reservation with us, you agree to the terms and conditions outlined below.

Cancellation with Full Refund A full refund will be issued to the original form of payment if the reservation is canceled at least 24 hours prior to the scheduled pick-up time.

Late Cancellations Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee. This fee is non-refundable and will be charged to the credit card on file.

12-24 Hours Notice: A cancellation fee equal to 50% of the total fare will be charged.
Less than 12 Hours Notice: A cancellation fee equal to 100% of the total fare will be charged.

No-Show Policy A “no-show” occurs if a customer is not present at the agreed-upon pick-up location within a specific grace period, and Altitude Transportation cannot make contact with the customer.

Airport Pick-ups: A grace period of 45 minutes is provided for domestic flights and 60 minutes for international flights, starting from the scheduled pick-up time.
Non-Airport Pick-ups: A grace period of 15 minutes is provided, starting from the scheduled pick-up time.

If a customer fails to show up after the grace period and cannot be reached, the reservation will be considered a “no-show,” and the customer will be charged 100% of the total fare.

Cancellation Method All cancellation requests must be made by calling us directly or by emailing us. The date and time the cancellation request is received will determine the applicable refund or cancellation fee.

Special Circumstances

Large Group Bookings & Events: Reservations for special events, large groups (8 or more passengers), or bookings that require specialized vehicles may have a more specific cancellation policy. This policy will be provided to the client at the time of booking.
Flight Delays: Altitude Transportation tracks all flights. If a flight is delayed, we will adjust the pick-up time accordingly at no extra charge. We kindly request that you notify us of any flight changes as soon as possible.
Adverse Weather: In the event of severe weather conditions that make travel unsafe, Altitude Transportation reserves the right to cancel or reschedule a reservation at no charge to the customer. We will communicate any such changes as soon as possible.