Altitude Transportation Cancellation Policy
General Policy To provide the highest quality of service and ensure availability for all our clients, Altitude Transportation operates on a strict cancellation policy. By booking a reservation with us, you agree to the terms and conditions outlined below.
Multi-Day Booking Deposit & Extended Itineraries For custom or multi-day itineraries, your cancellation and refund terms depend on your chosen payment method at the time of booking:
Option A: The 25% Deposit Structure If you opt to pay a 25% deposit to secure your dates, this 25% deposit is strictly non-refundable. The remaining 75% balance is fully eligible for a refund, provided the trip is canceled at least 24 hours prior to the scheduled day-one pick-up time.
Option B: Paid in Full Upfront If you choose to pay the 100% total fare upfront at the time of booking, a tiered cancellation window applies to protect fleet availability:
14+ Days Before Pick-up: Eligible for a full refund (minus a 3.5% credit card processing fee).
7 to 13 Days Before Pick-up: Eligible for a 75% refund of the total fare.
Less than 7 Days Before Pick-up: Eligible for a 50% refund of the total fare.
Standard Bookings (Single-Day & Point-to-Point The following terms apply exclusively to standard single-day reservations, point-to-point transfers, and airport transportation:
Cancellation with Full Refund: A full refund will be issued to the original form of payment if the reservation is canceled at least 24 hours prior to the scheduled pick-up time.
Standard Late Cancellations: Cancellations made with less than 24 hours’ notice are subject to a non-refundable cancellation fee charged to the credit card on file:
12–24 Hours Notice: A cancellation fee equal to 50% of the total fare will be charged.
Less than 12 Hours Notice: A cancellation fee equal to 100% of the total fare will be charged.
(Note: For custom, multi-day, or extended itineraries, please refer to the specific Multi-Day Bookings section above.)
- Airport Pick-ups: A grace period of 45 minutes is provided for domestic flights and 60 minutes for international flights, starting from the scheduled pick-up time.
- Non-Airport Pick-ups: A grace period of 15 minutes is provided, starting from the scheduled pick-up time.
If a customer fails to show up after the grace period and cannot be reached, the reservation will be considered a “no-show,” and the customer will be charged 100% of the total fare.
Cancellation Method All cancellation requests must be made by calling us directly or by emailing us. The date and time the cancellation request is received will determine the applicable refund or cancellation fee.
Special Circumstances
- Large Group Bookings & Events: Reservations for special events, large groups (8 or more passengers), or bookings that require specialized vehicles may have a more specific cancellation policy. This policy will be provided to the client at the time of booking.
- Flight Delays: Altitude Transportation tracks all flights. If a flight is delayed, we will adjust the pick-up time accordingly at no extra charge. We kindly request that you notify us of any flight changes as soon as possible.
- Adverse Weather: In the event of severe weather conditions that make travel unsafe, Altitude Transportation reserves the right to cancel or reschedule a reservation at no charge to the customer. We will communicate any such changes as soon as possible.