Altitude Transportation Cancellation Policy
General Policy To provide the highest quality of service and ensure availability for all our clients, Altitude Transportation operates on a strict cancellation policy. By booking a reservation with us, you agree to the terms and conditions outlined below.
Cancellation with Full Refund A full refund will be issued to the original form of payment if the reservation is canceled at least 24 hours prior to the scheduled pick-up time.
- 12-24 Hours Notice: A cancellation fee equal to 50% of the total fare will be charged.
- Less than 12 Hours Notice: A cancellation fee equal to 100% of the total fare will be charged.
- Airport Pick-ups: A grace period of 45 minutes is provided for domestic flights and 60 minutes for international flights, starting from the scheduled pick-up time.
- Non-Airport Pick-ups: A grace period of 15 minutes is provided, starting from the scheduled pick-up time.
If a customer fails to show up after the grace period and cannot be reached, the reservation will be considered a “no-show,” and the customer will be charged 100% of the total fare.
Cancellation Method All cancellation requests must be made by calling us directly at [Your Phone Number] or by emailing us at [Your Email Address]. The date and time the cancellation request is received will determine the applicable refund or cancellation fee.
Special Circumstances
- Large Group Bookings & Events: Reservations for special events, large groups (8 or more passengers), or bookings that require specialized vehicles may have a more specific cancellation policy. This policy will be provided to the client at the time of booking.
- Flight Delays: Altitude Transportation tracks all flights. If a flight is delayed, we will adjust the pick-up time accordingly at no extra charge. We kindly request that you notify us of any flight changes as soon as possible.
- Adverse Weather: In the event of severe weather conditions that make travel unsafe, Altitude Transportation reserves the right to cancel or reschedule a reservation at no charge to the customer. We will communicate any such changes as soon as possible.
