Altitude Transportation: Frequently Asked Questions
Booking & Reservations
How do I book a reservation with Altitude Transportation?
Altitude Transportation operates as a licensed transportation company specializing in executive chauffeur services throughout Salt Lake City, Utah ski resorts, and mountain destinations. Founded to serve Utah’s growing demand for professional transportation, we provide reliable black car service for business executives, resort guests, and travelers.
How far in advance should I book my reservation?
We recommend booking as far in advance as possible to ensure vehicle availability, especially during peak seasons, holidays, or for large group events. For airport transfers, a minimum of 24 hours’ notice is highly recommended.
What information do you need to make a reservation?
To provide you with an accurate quote and ensure a smooth experience, we will need your full name, contact information, the date and time of your reservation, your pick-up and drop-off addresses, and the number of passengers and luggage.
Pricing & Payment
How is your pricing determined?
Our pricing is based on a variety of factors, including the type of vehicle, the distance of the trip, and the duration of the service. For airport transfers, we offer a flat-rate fare. For special events, we offer an hourly rate. All quotes are provided upfront with no hidden fees.
What forms of payment do you accept?
We accept all major credit cards. For corporate accounts, we can arrange for direct billing.
Is gratuity included in the fare?
No, gratuity is not included in the quoted fare. While tipping is at your discretion, a standard gratuity of 15-20% is customary and greatly appreciated by our professional chauffeurs for their excellent service.
Airport Transfers
How will my chauffeur find me at the airport?
For domestic arrivals, your chauffeur will meet you at the designated Limo/Commercial pick-up area. For international arrivals, they will meet you outside of the customs area. For all airport pick-ups, your chauffeur will contact you by phone or text once your flight has landed to coordinate the exact meeting point.
Do you track my flight?
Yes, we track all incoming flights in real-time. We will adjust the pick-up time for delays or early arrivals at no extra charge. We kindly ask that you notify us of any significant flight changes as soon as you are aware of them.
What happens if I can't find my chauffeur?
If you have any difficulty locating your chauffeur, please do not hesitate to call our dispatch team immediately at [Your Phone Number]. We are available 24/7 to assist you.
Vehicles & Services
What types of vehicles do you have in your fleet?
We offer a variety of luxury vehicles to accommodate your needs, including SUVs, and passenger vans. Details on our fleet, including passenger and luggage capacity for each vehicle, can be found on our website.
Can you accommodate a special request?
We are happy to accommodate special requests whenever possible, such as a specific vehicle, multiple stops, or a particular amenity. Please make these requests at the time of your reservation so we can plan accordingly.
Can I bring food and drinks in the vehicle?
Yes, you are welcome to bring food and non-alcoholic beverages into the vehicle. We ask that you be mindful of spills and messes to ensure the vehicle remains clean and comfortable for all passengers.
Safety & Policies
Do you have a cancellation policy?
Yes. Please refer to our detailed cancellation policy on our website, but as a summary, a full refund is issued for cancellations made 24 hours or more before the reservation time.
Are your chauffeurs licensed and insured?
Yes, all of our chauffeurs are highly trained professionals who undergo extensive background checks and drug testing. Our entire fleet is fully licensed and insured to the highest standards, ensuring your safety and peace of mind.
